Question 1

Why isn’t Dealwriter working correctly?

Accepted Answer

Most issues can be fixed with a quick reset:
 • Log out and log back in to Dealwriter.
 • Do not use a bookmarked link. Instead, type the Dealwriter URL directly into your browser.

✅ This solves most problems for users.

Question 2

What else can I check if I'm still having trouble?

Accepted Answer

Make sure:
 • Your browser is updated to the latest version.
 • You clear your browser's cache and cookies.
 • Your computer’s operating system is up to date (Windows or Mac).

Question 3

I’m getting an error when uploading stips. What should I do?

Accepted Answer

1. Click the upload link provided in Dealwriter.
2. Log out and log back in using the main Dealwriter URL (not a bookmarked link).
3. Try uploading again.

Still not working or after hours?
 • Email your stips to: anhfunding@lobelstips.com(anhfunding@lobelstips.com)
 • Use your deal number in the subject line.

Question 4

My deal is stuck and won’t return a decision.

Accepted Answer

This usually happens due to formatting issues in the entry fields. Please:
 • Double-check all inputs.
 • Avoid using special characters like #, @, *, commas, or hyphens in the address or other fields.

Question 5

I still need help.

Accepted Answer

We’re here for you. If you’re still having trouble:
 • Let us know the steps you’ve already tried.
 • Tell us your browser and computer type (e.g., Chrome on Mac).
 • We'll get it sorted as soon as possible.

You can call us at:
(714) 995-3444 Local
(800) 871-8051 Toll Free

📩 Prefer email? Reach out to dwsupport@lobelfinancial.com(dwsupport@lobelfinancial.com)

Frequently Asked Questions

Find answers to commonly asked questions.

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